Ably had 11 outages in the last 2 years totaling 6h 30m of downtime — averaging 0.5 incidents per month.
There were 11 Ably outages since October 9, 2025 totaling 6h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
Customers may be experiencing issues viewing documentation pages on our website ably.com/docs. Our realtime services are not affected by this issue at this time.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of API errors in LiveObjects and are currently looking into the issue.
We're mitigating the impact while investigating the root cause.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We're experiencing an elevated level of errors in ap-southeast-1 and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we our monitoring the result. Error rates have decreased to normal levels and the service is currently fully operational.
This incident has been resolved.
We're experiencing an elevated level of errors in the ap-southeast-1 region and are currently looking into the issue.
This incident has been resolved.
We're experiencing an elevated level of realtime publish errors in ap-southeast-1 and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing an elevated level of attachment errors in eu-west-1 and are currently looking into the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has now been resolved.
We are currently investigating an issue impacting SMS based 2FA login to the Ably website ably.com.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Increased level of push delivery errors for messages published in ap-southeast-2 only since 15:28 UTC, we're remediating
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Customers may be experiencing connectivity issues affecting our website (ably.com), customer dashboards, the Control API (control.ably.net), the Ably blog and CMS. Our realtime services are not affected by this issue at this time.
The service is recovering, we are continuing to monitor.
This incident has been resolved.
There was a high error rate with pusher, pubnub, and mqtt protocol adaptors in one region for a duration of 11 minutes from 11:25 UTC in the eu-west-1 (Ireland) region. This has now been resolved. No other region was affected
There is a high error rate for all translator protocol adaptors globally (pusher, pubnub and mqtt). We have identified the issue and are working on a fix.
We have resolved the issue and the error rate has now dropped across all affected regions. We are continuing to monitor.
The incident is now resolved. The elevated protocol adaptor error rate affected EU regions for 36 minutes from 11.25am-12.01pm UTC, for 15 minutes in US regions from 11.50am-12.05pm UTC, and for 14 minutes in AP regions from 11.48am-12.02pm UTC.