AARNet Outage History
AARNet is up right nowPingoru has recorded 46 incidents for AARNet: 4 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 183 of 720 (25%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor April 23, 2026 AARNet Mirror in degraded state 7d 14h AARNet Mirror
Started Apr 23, 2026, 12:46 AM UTC· resolved Apr 30, 2026, 03:32 PM UTC
- investigating Apr 23, 2026, 12:46 AM UTC
We are aware of an ongoing issue impacting the AARNet Mirror. AARNet Engineers are actively investigating and working to restore normal service as soon as possible.
- investigating Apr 23, 2026, 01:19 AM UTC
Mirror has been restored online but is in a hazardous state with slightly stale data. Root cause investigation is ongoing.
- resolved Apr 30, 2026, 03:32 PM UTC
All workarounds have been reverted, and Mirror is now working as expected. Fault resolved.
Major March 31, 2026 Jira platform is unavailable 35m AARNet Service Management Portal
Started Mar 31, 2026, 04:33 AM UTC· resolved Mar 31, 2026, 05:09 AM UTC
- investigating Mar 31, 2026, 04:33 AM UTC
We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible
- identified Mar 31, 2026, 04:43 AM UTC
The issue was identified as being related to the Jira database. Services were restarted to restore normal operation.
- resolved Mar 31, 2026, 05:09 AM UTC
This incident has been resolved.
Major October 27, 2025 Jira platform is unavailable and currently under investigation. 13m Customer Portal, AARNet Service Management Portal
Started Oct 27, 2025, 06:51 AM UTC· resolved Oct 27, 2025, 07:04 AM UTC
- investigating Oct 27, 2025, 06:51 AM UTC
We are aware of an ongoing issue impacting the Jira platform, affecting both AARNet internal and external users. Our engineering team is actively investigating and working to restore normal service as soon as possible
- resolved Oct 27, 2025, 07:04 AM UTC
The Jira outage was caused by a software patch failure that has been resolved and no further disruptions are expected.
Notice May 29, 2025 NOC-113039 AARNet Routing issue (Victoria) 2h 5m
Started May 29, 2025, 11:20 PM UTC· resolved May 30, 2025, 01:25 AM UTC
- investigating May 29, 2025, 11:20 PM UTC
Incident - NOC113039 Incident Start time : 08:28 AEST Description: Routing issue in Victoria We have monitored an unplanned outage in Victoria. Our network operations team is currently investigating the fault. Identification of specific impacted services is in progress and will be shared as soon as possible.
- identified May 29, 2025, 11:34 PM UTC
AARNet has detected an outage impacting Victorian customers. The root cause is unknown at this stage however investigation is underway. Further updates will be provided as soon as more information is available.
- monitoring May 29, 2025, 11:49 PM UTC
AARNet’s operations engineers are continuing to investigate the root cause. Our monitoring system indicates ongoing service recovery however, the service remains in a hazardous state while the fault investigation is in progress.
- resolved May 30, 2025, 01:25 AM UTC
AARNet's operations engineers have mitigated the issue and continue to work to identify the root cause. Services are operational, please contact the NOC directly on 1300 275 662 (option 1) or [email protected] if you are still experiencing issues. Incident Resolution Time : 09:00 AEST