7pace Timetracker incident

Time to SLA: Degraded performance

Major Resolved View vendor source →

7pace Timetracker experienced a major incident on January 9, 2026, lasting 56d 3h. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 10:14 AM UTC
Resolved
Mar 06, 2026, 02:04 PM UTC
Duration
56d 3h
Detected by Pingoru
Jan 09, 2026, 10:14 AM UTC

Update timeline

  1. identified Jan 09, 2026, 10:14 AM UTC

    Time to SLA is currently experiencing degraded performance caused by elevated API rate limiting from Jira platform. We are in contact with Atlassian to understand the root cause of rate limiting and mitigate the problem.

  2. monitoring Jan 13, 2026, 01:01 PM UTC

    Atlassian has provided a fix for API rate limiting from Jira platform. We are continuing our talks with Atlassian and monitoring the systems.

  3. resolved Mar 06, 2026, 02:04 PM UTC

    After an extended observation period, we have confirmed that the implemented changes have successfully mitigated the issue. Performance remains stable, and the incident is now closed.