7pace Timetracker incident

Azure infrastructure incident affecting Timetracker Europe location

Major Resolved View vendor source →

7pace Timetracker experienced a major incident on July 21, 2022 affecting Timetracker Application and Reporting and APIs, lasting 2h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2022, 05:15 AM UTC
Resolved
Jul 21, 2022, 07:57 AM UTC
Duration
2h 42m
Detected by Pingoru
Jul 21, 2022, 05:15 AM UTC

Affected components

Timetracker ApplicationReporting and APIs

Update timeline

  1. investigating Jul 21, 2022, 05:15 AM UTC

    Azure is experiencing SQL database accessibility issues, that is affecting Timetracker as it is using SQL Database as its storage. Azure issue link: https://app.azure.com/h/3TBL-PD8/87686e

  2. investigating Jul 21, 2022, 05:31 AM UTC

    Azure DevOps is also reporting issues: https://status.dev.azure.com/_event/322010558

  3. monitoring Jul 21, 2022, 06:54 AM UTC

    We are seeing that Azure SQL is back to operational, our services are also look good.

  4. resolved Jul 21, 2022, 07:57 AM UTC

    This incident is resolved, after 1 hour of monitoring we observe that SQL connectivity issues are resolved and all our services are up.