7digital Outage History

7digital had 3 outages in the last 2 years totaling 4h 25m of downtime — averaging 0.1 incidents per month.

There were 3 7digital outages since April 4, 2025 totaling 4h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://7digital.statuspage.io

Critical March 20, 2026

Streaming Outage - us-east-1 region

Detected by Pingoru: Mar 20, 2026, 02:37 PM UTC
Resolved: Mar 20, 2026, 05:59 PM UTC
Duration: 3h 21m

Affected: Streaming

Timeline · 3 updates

identified Mar 20, 2026, 02:37 PM UTC

Dear Clients, We are currently investigating a streaming outage affecting the us-east-1 region. Our engineering team is actively working on a resolution, and we will provide further updates as they become available. Further notices will be sent regarding this incident as they become available. With best regards, 7digital Client SuccessTeam
monitoring Mar 20, 2026, 02:41 PM UTC

A fix has been implemented for the streaming issues in us-east-1. We are currently monitoring the results and will provide a final update shortly.
resolved Mar 20, 2026, 05:59 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Streaming Degradation

Detected by Pingoru: Mar 16, 2026, 11:01 AM UTC
Resolved: Mar 16, 2026, 11:01 AM UTC
Duration: —

Affected: Streaming

Timeline · 1 update

resolved Mar 16, 2026, 11:01 AM UTC

Dear Clients, Between 10:00 AM and 10:25 AM UTC, we experienced elevated latency/error rates on our streaming APIs. Our engineering team identified the root cause and implemented a fix. Service has returned to normal operations, and all systems are now monitored and stable. With best regards, 7digital Client SuccessTeam

Read the full incident report →

Major April 4, 2025

Platform Incident - Search Outage

Detected by Pingoru: Apr 04, 2025, 01:56 PM UTC
Resolved: Apr 04, 2025, 03:00 PM UTC
Duration: 1h 4m

Affected: Catalogue SearchPlaylist Tool

Timeline · 3 updates

identified Apr 04, 2025, 01:56 PM UTC

We're currently experiencing an outage with our Catalogue Search. This impacts users of the search API and the 7digital playlist tool with search currently unavailable within the playlist tool. The 7digital engineering team are working to resolve the issue and we'll provide further updates as soon we have them. Regards, 7digital Client Success Team
monitoring Apr 04, 2025, 02:33 PM UTC

A fix has been implemented to restore service to search and we're continuing to monitor the issue. Regards, 7digital Client Success Team
resolved Apr 04, 2025, 03:00 PM UTC

This incident has been resolved.

Read the full incident report →