6sense Platform Degraded Performance

Update timeline

1. investigating Apr 07, 2026, 01:14 PM UTC

   We are currently aware of an issue causing delays in data processing. As a result, customers may experience delays in data appearing within Segments and Sales Intelligence (SI), or may not see data populating as expected. This may also result in delays in alerts being delivered, intermittent issues with data not appearing in the Chrome Extension, delays in data uploading to Reports and impact the execution of scheduled workflows. We are actively investigating the issue and working to restore normal functionality as quickly as possible.

2. monitoring Apr 08, 2026, 12:14 PM UTC

   We have implemented a fix for the issue causing data not to appear in Sales Intelligence and Segments, and services are in the process of recovering. During recovery, some customers may still experience intermittent issues, including scheduled Workflows not executing as expected and Segments showing 0 accounts on the overview page despite records appearing when opened. Our team continues to monitor the recovery closely and will provide further updates as progress continues.

3. resolved Apr 08, 2026, 04:03 PM UTC

   Resolved: The issue impacting data processing has been resolved, and scheduled Workflows have resumed. Workflow executions will continue to complete as downstream data updates finish processing. Thank you for your patience while we worked through this issue. If you continue to experience any related problems, please contact Support so we can investigate further.