360Learning experienced a minor incident on November 23, 2023 affecting Web Application and Android App and 1 more component, lasting 5h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 23, 2023, 05:03 PM UTC
Since 7.30 AM CET, we are experiencing delays in processing videos uploaded to the service by our users. We are working on a fix. We will send an additional update in 30 minutes.
- monitoring Nov 23, 2023, 05:21 PM UTC
We have restarted the servers in charge of video processing. Videos uploaded today are being processed, and should be available within 2 hours. It is not necessary to upload these videos again. We keep monitoring and will publish updates if necessary. We apologize for the inconvenience.
- resolved Nov 23, 2023, 10:36 PM UTC
The incident has been resolved. The situation has been back to normal since 9.00 PM CET.