360Learning experienced a notice incident on December 5, 2023 affecting Web Application and API and 1 more component, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 08:21 AM UTC
The platform might suffer latency issues. We are investigating. Sorry for the inconvenience
- monitoring Dec 05, 2023, 08:53 AM UTC
In order to resolve the issue we are upscaling the infrastructure of our database. Latencies seem to be back to normal but we continue the monitoring and upscale operation to ensure it won't happen again.
- monitoring Dec 05, 2023, 10:00 AM UTC
The upscale of our database infrastructure is completed. We remain on active monitoring to be sure that this upscale is sufficient to avoid latencies
- monitoring Dec 05, 2023, 12:24 PM UTC
We are still facing some punctual latencies. We are working on solutions to improve stability.
- monitoring Dec 05, 2023, 04:14 PM UTC
The situation is back to normal thanks to the actions taken, however we will deploy a more stable fix in the next few days. We'll keep monitoring the situation actively until then.
- identified Dec 06, 2023, 09:30 AM UTC
We are facing high latencies since 10:09 AM. Following a fix, we expect performance to slowly come back to normal.
- resolved Dec 07, 2023, 05:43 PM UTC
We're closing this incident now as the situation is back to normal after some fixes we applied yesterday. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!