360Learning experienced a major incident on March 6, 2024 affecting Web Application and API and 1 more component, lasting 5h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2024, 07:57 AM UTC
Service unavailable. An issue has been detected on our login component. The service is currently down. We're investigating the root cause and working on a solution. We will send an additional update around 9:30 CET.
- identified Mar 06, 2024, 08:33 AM UTC
We're deploying a fix. Next update around 10:15 CET
- identified Mar 06, 2024, 09:04 AM UTC
The platform is now available for the majority of users. We are working on a fix to ensure it will be solved for all users. In the meantime, if you still face an issue on login, you can clear your browser cache following this process https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/ and try to log in again.
- resolved Mar 06, 2024, 01:14 PM UTC
We confirm that the issue is solved. Some users who tried to connect between 8:30 and 9:45 CET may still experience error on login. It can be solved by refreshing browser cache as described in https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/ We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!