360Learning experienced a major incident on March 20, 2024 affecting Web Application, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2024, 05:50 PM UTC
Web application fails to load and return a blank page. We identified the problem come from a missing file not served by our CDN.
- identified Mar 20, 2024, 05:57 PM UTC
We are rebuilding and redeploying the application to ensure all files are up to date in our CDN. It will take 1 hour.
- identified Mar 20, 2024, 05:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 20, 2024, 07:19 PM UTC
Rebuild and deploy did not fix the issue.Served files are still invalid.
- monitoring Mar 20, 2024, 08:06 PM UTC
Web application is back to normal. Monitoring if all clients are correctly served. Issue was coming from an invalid cache on our load balancers.
- resolved Mar 20, 2024, 08:19 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!