360Learning experienced a critical incident on April 30, 2024 affecting Web Application and API and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2024, 08:34 AM UTC
An issue has been detected on our servers. The service is currently down. We're investigating the root cause and working on a solution. We will send an additional update around 11:00 CET.
- investigating Apr 30, 2024, 08:34 AM UTC
We are continuing to investigate this issue.
- monitoring Apr 30, 2024, 08:47 AM UTC
We have restarted the servers. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal. In addition, we are conducting further investigations to understand what caused our servers to go down.
- resolved Apr 30, 2024, 09:00 AM UTC
We confirm that the issue is solved and our services are back to normal. The problem was triggered by an incorrect change in our deployment pipeline. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!