360Learning incident

Videos are not loading

Major Resolved View vendor source →

360Learning experienced a major incident on August 29, 2023 affecting Web Application and Android App and 1 more component, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2023, 01:26 PM UTC
Resolved
Aug 29, 2023, 03:26 PM UTC
Duration
2h
Detected by Pingoru
Aug 29, 2023, 01:26 PM UTC

Affected components

Web ApplicationAndroid AppiOS App

Update timeline

  1. investigating Aug 29, 2023, 01:26 PM UTC

    Videos are not loading. As a consequence, users can’t read them, while the video seems to be loading. We are investigating this.

  2. investigating Aug 29, 2023, 02:21 PM UTC

    We are still investigating. Our video service seems to be working correctly. It seems error happens before reaching this service.

  3. investigating Aug 29, 2023, 03:01 PM UTC

    Our ssl certificate has an invalid chain. We are fixing it.

  4. resolved Aug 29, 2023, 03:26 PM UTC

    Certificate updated. Everything back to normal.