360Learning experienced a minor incident on June 21, 2024 affecting Web Application, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2024, 01:37 AM UTC
An issue with the video service has been detected. We are currently investigating. Next update by 04:00 AM CEST
- investigating Jun 21, 2024, 02:12 AM UTC
Investigations are still ongoing. The root cause has not been established. Next update at 4:40 AM CEST
- investigating Jun 21, 2024, 02:39 AM UTC
The video playback is still unavailable. We are redeploying the video service entirely. Next update at 05:30 AM
- monitoring Jun 21, 2024, 03:34 AM UTC
Video playback service has been recreated and videos are available. We are actively monitoring
- resolved Jun 21, 2024, 04:03 AM UTC
The video playback is back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!