360Learning experienced a minor incident on August 27, 2024 affecting Web Application and API and 1 more component, lasting 23h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2024, 02:11 PM UTC
Our engineering team has identified an issue affecting emails for all users. Some emails are being delivered with an important delay. We are investigating the root cause and working on a solution. An additional update will be sent around 18h CET.
- identified Aug 27, 2024, 04:05 PM UTC
We are continuing to work on a fix for this issue. Emails are being sent without problems for now. An additional update will be sent tomorrow around 10h CET.
- monitoring Aug 28, 2024, 08:22 AM UTC
Emails are being sent without problems for now. All non sent emails were resent. We will keep monitoring the situation for the next hours. An additional update will be sent around 18h CET.
- resolved Aug 28, 2024, 01:58 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!