360Learning experienced a minor incident on March 12, 2025 affecting Web Application and Android App and 1 more component, lasting 7h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2025, 10:11 AM UTC
We are currently facing a data synchronization issue impacting Search, Data Connect, and Dashboards. Search is unavailable on your 360Learning platform, and data may be temporarily incomplete in Data Connect and certain dashboards. Our team is actively investigating the issue and will provide updates as soon as possible.
- identified Mar 12, 2025, 10:52 AM UTC
We have identified the root cause of the issue. We are actively working on a solution. We will send an additional update around 2 PM (CET).
- monitoring Mar 12, 2025, 01:43 PM UTC
Search functionality is now available. Data is still incomplete but synchronization is in progress. Data Connect and dashboards are fully operational. Thank you for your patience, and we will keep you updated as progress continues.
- monitoring Mar 12, 2025, 05:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 12, 2025, 05:25 PM UTC
We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!