20i experienced a minor incident on July 9, 2026, lasting 3h 5m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jul 09, 2026, 09:13 AM UTC
Incident: We are aware of potential performance degradation on a small number of websites using our shared hosting platform in London. Our team are investigating and we will provide another update as soon as possible.
- monitoring Jul 09, 2026, 09:13 AM UTC
Incident Update: Our system administrators have identified an issue affecting NAS storage 1a and 1b on our shared hosting platform in London. Investigations are ongoing, and we are working to restore normal performance as quickly as possible.
- monitoring Jul 09, 2026, 09:13 AM UTC
Incident: We are aware of potential performance degradation on a small number of websites using our shared hosting platform in London. Our team are investigating and we will provide another update as soon as possible.
- monitoring Jul 09, 2026, 09:13 AM UTC
Incident Update: Our system administrators have identified an issue affecting NAS storage 1a and 1b on our shared hosting platform in London. Investigations are ongoing, and we are working to restore normal performance as quickly as possible.
- monitoring Jul 09, 2026, 09:43 AM UTC
Incident Update: Our system administrators have identified a hardware fault affecting storage 1a and 1b on our shared hosting platform in London. Data Centre engineers are on site and will replace the faulty component as soon as possible. We will provide a further update once this work has been completed.
- monitoring Jul 09, 2026, 09:43 AM UTC
Incident Update: Our system administrators have identified a hardware fault affecting storage 1a and 1b on our shared hosting platform in London. Data Centre engineers are on site and will replace the faulty component as soon as possible. We will provide a further update once this work has been completed.
- resolved Jul 09, 2026, 12:19 PM UTC
Incident Update: The faulty hardware component has now been replaced, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.
- resolved Jul 09, 2026, 12:19 PM UTC
Incident Update: The faulty hardware component has now been replaced, and normal service has been restored. We will continue to monitor closely to ensure services remain stable.