1Password incident
Contact and Sales Forms Returning Errors to Users
1Password experienced a major incident on September 18, 2025 affecting 1Password.com website and 1Password.com website and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2025, 02:48 PM UTC
We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact [email protected]". We are investigating the issue and will update this space when we know more.
- identified Sep 18, 2025, 04:01 PM UTC
We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
- resolved Sep 18, 2025, 05:08 PM UTC
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.