Zwift incident

.Fit File Processing Delayed

Minor Resolved View vendor source →

Zwift experienced a minor incident on January 6, 2021 affecting ZwiftPower, lasting 2d 1h. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2021, 05:13 PM UTC
Resolved
Jan 08, 2021, 06:20 PM UTC
Duration
2d 1h
Detected by Pingoru
Jan 06, 2021, 05:13 PM UTC

Affected components

ZwiftPower

Update timeline

  1. identified Jan 06, 2021, 05:13 PM UTC

    We are aware of the issue on ZwiftPower where .fit files are taking much longer than normal to process and are showing a large queue and causing users to not see race data in a timely manner. We are currently working on a solution.

  2. monitoring Jan 08, 2021, 05:11 AM UTC

    We have found a potential solution and are currently testing it. We will monitor over the next several hours to be sure of stability and to identify any potential issues.

  3. resolved Jan 08, 2021, 06:20 PM UTC

    The issue with .fit file processing has been resolved.