Zwift incident

Payment System Outage

Minor Resolved View vendor source →

Zwift experienced a minor incident on October 16, 2021 affecting Ride and Zwift.com, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2021, 12:22 AM UTC
Resolved
Oct 16, 2021, 12:49 AM UTC
Duration
27m
Detected by Pingoru
Oct 16, 2021, 12:22 AM UTC

Affected components

RideZwift.com

Update timeline

  1. investigating Oct 16, 2021, 12:22 AM UTC

    At this time, Braintree, our payment processing platform, is experiencing an outage. Due to this outage, new members may not be able to sign up for Zwift, and existing members may not be able to renew their subscription. Braintree is actively working to resolve this issue, which we are monitoring closely.

  2. investigating Oct 16, 2021, 12:23 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 16, 2021, 12:23 AM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 16, 2021, 12:49 AM UTC

    This incident has been resolved.