Zwift experienced a notice incident on July 27, 2023, lasting 20h 57m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Jul 27, 2023, 05:19 PM UTC
Hello! Zwift Monitoring has been alerted to an issue with a connected service to our Customer Response time. From our Customer Support Team: "Our contact management system is experiencing an outage, preventing members from reaching our Community Support team via chat. If you need support during this time, please email us at [email protected]. Thank you for your patience." Updates to follow
- resolved Jul 28, 2023, 02:16 PM UTC
This incident has been resolved and our response times should no longer be delayed. Thank you for your patience!