Zwift experienced a critical incident on November 13, 2023 affecting Zwift.com and Zwift Shop, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Zwift.comZwift Shop
Update timeline
- identified Nov 13, 2023, 09:01 PM UTC
Zwift monitoring has been alerted to an issue with our Website host. As a result, our website and storefront are currently down. The service provider has identified the issue and is actively working on a fix. We will update this as more information is learned.
- identified Nov 13, 2023, 09:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 13, 2023, 09:20 PM UTC
Our service provider has implemented a fix. Our site and storefront are back up and running as expected. We will continue to monitor this for any unintended changes. Thanks for your patience and Ride On!
- resolved Nov 13, 2023, 09:56 PM UTC
This incident has been resolved.