Zwift incident

UK/EU | GoCardless and Payment Method Updates are Unavailable

Major Resolved View vendor source →

Zwift experienced a major incident on March 23, 2022 affecting Payment Processing, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 23, 2022, 10:37 PM UTC
Resolved
Mar 23, 2022, 11:05 PM UTC
Duration
27m
Detected by Pingoru
Mar 23, 2022, 10:37 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Mar 23, 2022, 10:37 PM UTC

    Customers are unable to create new payment methods using GoCardless or update their existing GoCardless information. Credit Card and PayPal are still available for payment processing.

  2. monitoring Mar 23, 2022, 10:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2022, 11:05 PM UTC

    This incident has been resolved.