Zomentum incident

Errors logging in to the application

Major Resolved View vendor source →

Zomentum experienced a major incident on May 10, 2023 affecting Auth0 User Authentication and Auth0 Multi-factor Authentication, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 08:46 AM UTC
Resolved
May 10, 2023, 09:08 AM UTC
Duration
21m
Detected by Pingoru
May 10, 2023, 08:46 AM UTC

Affected components

Auth0 User AuthenticationAuth0 Multi-factor Authentication

Update timeline

  1. identified May 10, 2023, 08:46 AM UTC

    We are experiencing high number of errors in logging in to the application. This is because our authorisation servers are hosted with auth0 which is having partial outage at the moment. The incident is actively being tracked here - https://status.auth0.com/incidents/b61rfzwm1bgk.

  2. monitoring May 10, 2023, 09:02 AM UTC

    The error rates have reduced.

  3. resolved May 10, 2023, 09:08 AM UTC

    This incident has been resolved.