Zomentum experienced a major incident on July 17, 2023, lasting 18h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 17, 2023, 12:24 PM UTC
Dear Valued Customers, We would like to inform you about an ongoing issue that has temporarily impacted the signing service, resulting in a disruption to our document e-sign feature. We apologize for any inconvenience this may cause and want to assure you that the Sign Request team is currently investigating the matter. The sign request service, which facilitates the seamless and secure electronic signing of documents, is currently experiencing technical difficulties. The Sign Request team is actively investigating the issue to identify the root cause and implement a robust solution. We understand the importance of the e-signature functionality to your business processes, and we want to assure you that they are working diligently to rectify this situation as quickly as possible. During this period, you may encounter challenges in sending or receiving sign requests, and the ability to electronically sign documents may be temporarily unavailable. We apologize for any disruptions or delays this may cause in your workflows. Rest assured, the Sign Request team is fully committed to restoring the service to its optimal state promptly. To directly check the status of the incident, please visit the status page of SignRequest in this link - https://signrequest.statuspage.io/
- monitoring Jul 18, 2023, 05:09 AM UTC
Signrequest team has implemented a fix and they are now monitoring the stability of the system.
- resolved Jul 18, 2023, 06:34 AM UTC
We're delighted to inform you that the Sign Request service has been resolved, and the document e-sign feature is fully operational once again. Thank you for your patience and continued support.