Zomentum incident
Temporary Delay in Background Services Operations
Zomentum experienced a notice incident on July 26, 2023, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jul 26, 2023, 06:47 AM UTC
Dear Valued Customers, We wish to apprise you of an important incident that has resulted in temporary delays in some of our crucial background services. The impacted services include: 1. Sales Automation 2. Approval Automation 3. Asynchronous Operations 4. Autotask Integration Exports 5. ConnectWise Integration Exports 6. Notification Emails We understand the critical role these services play in your operations and deeply regret any inconvenience that these disruptions may have caused. Upon thorough investigation, we've identified the root cause of the issue as a surge of incoming events from one of our third-party integration vendors. This unexpected influx has created a bottleneck, impacting the smooth operation of the above-mentioned services. We want to assure you that our team is fully engaged in addressing this situation and taking appropriate measures to manage the current event surge and prevent similar occurrences in the future. Our priority remains to deliver you an uninterrupted, high-quality service experience. We appreciate your patience and understanding as we work towards resolving this issue. We will keep you apprised with regular updates on our progress until normal service is fully restored.
- monitoring Jul 26, 2023, 10:40 AM UTC
The following services are now fully restored and operational. - 1. Sales Automation 2. Asynchronous Operations
- monitoring Jul 26, 2023, 11:07 AM UTC
Autotask Integration Exports service is now fully restored and operational.
- monitoring Jul 26, 2023, 11:15 AM UTC
Connectwise Integration Exports service is now fully restored and operational.
- resolved Jul 26, 2023, 12:29 PM UTC
We are delighted to inform you that the recent incident affecting our background services has been fully resolved. All impacted services, including Sales Automation, Approval Automation, Asynchronous Operations, Autotask Integration Exports, ConnectWise Integration Exports, and Notification Emails, are now functioning normally.