ZOEY experienced a major incident on April 3, 2016, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Apr 03, 2016, 03:29 PM UTC
Salesforce (http://trust.salesforce.com/trust/instances/NA9), a third party service, is currently having an outage making it not possible to login to your Zoey Control Panel. We will continue to update this page as further details are available from Salesforce. There are no issues with the Zoey infrastructure but as we rely on Salesforce for certain key actions logins are currently unavailable.
- monitoring Apr 03, 2016, 04:37 PM UTC
Salesforce continues to restore access to their servers. There are currently 13 affected nodes so this appears to be a large outage on their end. You can continue to view updates directly from Salesforce at http://trust.salesforce.com/trust/instances/NA9 - as soon as Salesforce restores service, Zoey logins will function. Please note that this does not affect the frontend of your store or if you are already logged in.
- resolved Apr 03, 2016, 05:00 PM UTC
At this time Salesforce has resolved their outage and all services are back online.