ZOEY experienced a minor incident on July 24, 2016, lasting 7h 46m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 24, 2016, 10:12 PM UTC
We are currently investigating some abnormal alerts with storage with regards to Stack 1. We will post more information shortly.
- identified Jul 24, 2016, 10:38 PM UTC
We have identified the issue affecting storage with Stack 1 and are currently resolving the issue. We have identified this outage affects <0.5% of customers. We will post more information shortly.
- identified Jul 24, 2016, 11:32 PM UTC
We are continuing the process of restoring connectivity to the affected sites on Stack1. We will post more information shortly.
- identified Jul 25, 2016, 01:22 AM UTC
We are continuing the process of restoring connectivity to the affected sites on Stack 1. We see sites coming back online now. We will post more information shortly.
- identified Jul 25, 2016, 03:15 AM UTC
We are now in the final process of finishing to turn on the sites affected on Stack 1. If you are still experiencing issues please open a ticket with support. We will post more information shortly.
- monitoring Jul 25, 2016, 05:05 AM UTC
At this time we are continuing to monitor Stack 1 sites - all should be available. If you are still experiencing issues please open a ticket with support. We will post more information shortly.
- resolved Jul 25, 2016, 05:59 AM UTC
This incident has been resolved.