ZOEY experienced a major incident on October 24, 2017, lasting 29m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2017, 07:32 PM UTC
We are aware of customers receiving error messages accessing their stores and are investigating the issue now.
- identified Oct 24, 2017, 07:32 PM UTC
We have identified the issue causing this error and are now fixing it. We will update you shortly.
- monitoring Oct 24, 2017, 07:41 PM UTC
A fix is being rolled out to all stores, we expect this to be completed within the next 20 minutes.
- resolved Oct 24, 2017, 08:01 PM UTC
All Zoey Stores should now be operational. If you are still experiencing issues please open a support ticket. We apologize for this issue.