ZOEY incident

Unable/slow to login to Zoey Admin Panel

Notice Resolved View vendor source →

ZOEY experienced a notice incident on January 29, 2018, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2018, 08:00 PM UTC
Resolved
Jan 29, 2018, 08:48 PM UTC
Duration
48m
Detected by Pingoru
Jan 29, 2018, 08:00 PM UTC

Update timeline

  1. investigating Jan 29, 2018, 08:00 PM UTC

    We are currently investigating reports of customers not being able to login to the Zoey Admin Panel.

  2. identified Jan 29, 2018, 08:08 PM UTC

    We have identified the issue causing customers to not be able to login. We are now putting a fix in place to prevent this error from occurring in the future. Customers should be able to login now but we continue to actively monitor the situation and issues may resurface until this incident is marked as resolved.

  3. resolved Jan 29, 2018, 08:48 PM UTC

    We have released a patch to resolve the cause for the incident this afternoon. We appreciate your patience and understanding as we resolved this. At no time were front end of sites affected, only logging in or browsing the admin was slowed down/inaccessible. Thank you for your patience we will now mark this incident Resolved.