ZOEY incident

Database Outage

Major Resolved View vendor source →

ZOEY experienced a major incident on October 28, 2018 affecting Zoey Global Connectivity, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2018, 08:11 PM UTC
Resolved
Oct 28, 2018, 08:32 PM UTC
Duration
20m
Detected by Pingoru
Oct 28, 2018, 08:11 PM UTC

Affected components

Zoey Global Connectivity

Update timeline

  1. identified Oct 28, 2018, 08:11 PM UTC

    Some sites are currently unable to load due to a database outage. We have identified the problem and are working on a fix.

  2. resolved Oct 28, 2018, 08:32 PM UTC

    We have restored connectivity to the database servers for all stores. If you experience any further problems please open a support ticket. We apologize for any inconvenience and thank you for your patience.