ZOEY incident

Web Admin, iOS, Android Unavailable

Critical Resolved View vendor source →

ZOEY experienced a critical incident on August 13, 2021 affecting Zoey Global Connectivity and Zoey Control Panel and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2021, 09:38 PM UTC
Resolved
Aug 14, 2021, 03:45 AM UTC
Duration
6h 6m
Detected by Pingoru
Aug 13, 2021, 09:38 PM UTC

Affected components

Zoey Global ConnectivityZoey Control PanelZoey Support

Update timeline

  1. investigating Aug 13, 2021, 09:38 PM UTC

    Due to an outage with Salesforce users may be unable to login to the Web Admin, iOS or Android. We are aware of this issue and working on a mitigation.

  2. investigating Aug 13, 2021, 10:03 PM UTC

    API Connectivity has been restored so things should be working. We are currently monitoring API usage and keeping the incident open until we know that things are definitely resolved. Thank you for your patience.

  3. resolved Aug 14, 2021, 03:45 AM UTC

    We have seen no further issues and are marking the issue fixed. Thank you for your patience.