Ziron incident

[various] Database issues affecting outbound voice, SMS, API, dashboard

Major Resolved View vendor source →

Ziron experienced a major incident on February 1, 2018, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2018, 01:45 AM UTC
Resolved
Feb 01, 2018, 02:01 AM UTC
Duration
16m
Detected by Pingoru
Feb 01, 2018, 01:45 AM UTC

Update timeline

  1. investigating Feb 01, 2018, 01:45 AM UTC

    We are investigating database issues affecting outbound voice, SMS, API and dashboard services

  2. monitoring Feb 01, 2018, 01:49 AM UTC

    The issues at Rackspace London affecting our database load balancer infrastructure have now been resolved, and all services are operating normally.

  3. resolved Feb 01, 2018, 02:01 AM UTC

    This incident has been resolved.