Ziron incident

[web] DNS issues affecting dashboard and public web

Minor Resolved View vendor source →

Ziron experienced a minor incident on April 5, 2018, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2018, 07:48 PM UTC
Resolved
Apr 05, 2018, 10:39 PM UTC
Duration
2h 51m
Detected by Pingoru
Apr 05, 2018, 07:48 PM UTC

Update timeline

  1. investigating Apr 05, 2018, 07:48 PM UTC

    It appears Cloudflare are having some DNS server issues, which in turn is affecting DNS resolution for dashboard.ziron.com and www.ziron.com. We are investigating further and will update shortly. All other services are currently unaffected.

  2. identified Apr 05, 2018, 07:58 PM UTC

    Cloudflare have advised that they are "observing network performance issues in London. We are actively working to reduce or eliminate any impact to Internet users in this region."

  3. monitoring Apr 05, 2018, 08:06 PM UTC

    Access to dashboard and public web is returning to normal in the UK and nearby countries that may have been using Cloudflare London for access.

  4. monitoring Apr 05, 2018, 08:22 PM UTC

    Cloudflare have just provided an update, advising that they are seeing DNS requests fail in their London location. This will likely affect access to public web and dashboard from the UK and some other European countries.

  5. resolved Apr 05, 2018, 10:39 PM UTC

    This incident has been resolved.