Ziron incident

[inbound voice] Intermittent inbound call failures in London data centre

Minor Resolved View vendor source →

Ziron experienced a minor incident on November 8, 2018 affecting Inbound Voice, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2018, 07:45 AM UTC
Resolved
Nov 08, 2018, 09:23 AM UTC
Duration
1h 38m
Detected by Pingoru
Nov 08, 2018, 07:45 AM UTC

Affected components

Inbound Voice

Update timeline

  1. investigating Nov 08, 2018, 07:45 AM UTC

    We are investigating intermittent inbound call failures in the London data centre. Traffic has been rerouted away from this site and we will update this incident shortly.

  2. identified Nov 08, 2018, 08:01 AM UTC

    An issue with a storage system has been identified and is being investigated.

  3. monitoring Nov 08, 2018, 09:00 AM UTC

    Issues with the storage system have been resolved, and we are monitoring for stability before putting this site back in service.

  4. resolved Nov 08, 2018, 09:23 AM UTC

    This site is now back in service. We will continue to monitor, but now consider this incident resolved.