Ziron incident

[lookups] Increased hashed_imsi and get_country errors

Major Resolved View vendor source →

Ziron experienced a major incident on June 14, 2019 affecting Number Lookup, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 14, 2019, 10:00 AM UTC
Resolved
Jun 14, 2019, 11:23 AM UTC
Duration
1h 22m
Detected by Pingoru
Jun 14, 2019, 10:00 AM UTC

Affected components

Number Lookup

Update timeline

  1. investigating Jun 14, 2019, 10:00 AM UTC

    We're investigating an increase in errors with hashed_imsi and get_country lookups

  2. investigating Jun 14, 2019, 10:11 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 14, 2019, 10:46 AM UTC

    Our operator partner have advised that they are currently investigating a potential issue with their platform and will update us soon with further details.

  4. resolved Jun 14, 2019, 11:23 AM UTC

    Our operator partner have advised that the issue with their platform has now been resolved.