Ziron experienced a minor incident on October 14, 2019 affecting Number Lookup, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Number Lookup
Update timeline
- identified Oct 14, 2019, 03:00 PM UTC
We have identified an issue with a third party provider that is resulting in timeouts for home_network lookups. We are engaging with their support team, and will update shortly. No other lookup services are affected at this time.
- monitoring Oct 14, 2019, 03:22 PM UTC
The third party provider has advised that they have suffered a failure of an application server, which has now been replaced. Lookups response times have now returned to normal.
- resolved Oct 14, 2019, 05:08 PM UTC
This incident has been resolved.