Ziron incident

Routing instability and packet loss to London sites

Minor Resolved View vendor source →

Ziron experienced a minor incident on November 15, 2019 affecting Outbound Voice and Inbound Voice, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2019, 04:43 PM UTC
Resolved
Nov 15, 2019, 06:50 PM UTC
Duration
2h 7m
Detected by Pingoru
Nov 15, 2019, 04:43 PM UTC

Affected components

Outbound VoiceInbound Voice

Update timeline

  1. investigating Nov 15, 2019, 04:43 PM UTC

    We are investigating some routing instability and packet loss around our London sites which is affecting outbound voice and inbound voice traffic.

  2. monitoring Nov 15, 2019, 04:55 PM UTC

    It appears our network services partner suffered a core router failover at the London Volta site, which in turn caused some short routing instability. Services remain stable and we will continue to monitor.

  3. resolved Nov 15, 2019, 06:50 PM UTC

    This incident has now been resolved, however please see https://www.zironstatus.com/incidents/1rl0cfxc1d5f for related emergency maintenance tonight which may affect the London Volta site.