Ziron experienced a critical incident on November 16, 2019 affecting Outbound Voice, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 16, 2019, 12:23 AM UTC
The scheduled emergency maintenance that was due to finish at midnight has unfortunately been extended and is causing some packet loss and routing issues to the London Volta site. Unfortunately we were only notified that this maintenance would be extended at midnight as the scheduled window was coming to an end. We are liaising with our network services provider and will update shortly.
- identified Nov 16, 2019, 12:42 AM UTC
Our network services provider has experienced a failure in a core Juniper device, as soon as we have a further update we'll pass this on. Outbound voice continues to be affected, inbound voice and other services are unaffected.
- monitoring Nov 16, 2019, 12:53 AM UTC
Service is returning to normal, we are waiting for a further update from our network services provider.
- identified Nov 16, 2019, 12:58 AM UTC
We are again seeing packet loss and connectivity issues at our London Volta site.
- monitoring Nov 16, 2019, 01:20 AM UTC
Service has again been restored, we are awaiting further updates from our network services provider.
- monitoring Nov 16, 2019, 01:20 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 16, 2019, 02:00 AM UTC
This incident has been resolved.