Ziron incident

Delays to UK local (geographic) porting requests submission and completion notifications

Minor Resolved View vendor source →

Ziron experienced a minor incident on May 14, 2020 affecting UK, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2020, 10:41 AM UTC
Resolved
May 14, 2020, 11:50 AM UTC
Duration
1h 8m
Detected by Pingoru
May 14, 2020, 10:41 AM UTC

Affected components

UK

Update timeline

  1. investigating May 14, 2020, 10:41 AM UTC

    We are investigating an issue around submission and completion notifications for UK local (geographic) porting requests. This only affects new porting requests and in-flight orders, and does not affect any voice traffic.

  2. identified May 14, 2020, 11:18 AM UTC

    We have identified an issue with a third party API, which has been raised to the relevant supplier and they are investigating.

  3. resolved May 14, 2020, 11:50 AM UTC

    This incident has been resolved.