Ziron incident

[inbound voice] [EMERGENCY] Disruption to inbound calls

Minor Resolved View vendor source →

Ziron experienced a minor incident on October 26, 2015, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2015, 02:45 PM UTC
Resolved
Oct 28, 2015, 10:55 PM UTC
Duration
2d 8h
Detected by Pingoru
Oct 26, 2015, 02:45 PM UTC

Update timeline

  1. scheduled Oct 26, 2015, 02:45 PM UTC

    Rackspace have advised that they will be performing critical maintenance and reboots that will affect inbound voice services during the following period: Start time: 2015-10-28 22:00 GMT End time: 2015-10-29 00:00 GMT Affected services: Brief interruptions to inbound voice services. Existing calls on the affected server(s) will be dropped. Due to the short notice given to us by Rackspace, we are notifying you of this maintenance under emergency conditions. We do not have precise details of when this maintenance will be performed, nor whether primary and secondary SIP servers will be affected at the same time or separately, but we do not expect any outage to last longer than 10 minutes. If you experience any issues following this maintenance, please contact Ziron Support.

  2. scheduled Oct 28, 2015, 09:00 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Oct 28, 2015, 10:00 PM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. completed Oct 28, 2015, 10:55 PM UTC

    The scheduled maintenance has been completed.