CloudApp incident

Investigating API and Viewer issues

Major Resolved View vendor source →

CloudApp experienced a major incident on June 24, 2018 affecting Website and Viewer and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2018, 08:46 AM UTC
Resolved
Jun 24, 2018, 09:31 AM UTC
Duration
44m
Detected by Pingoru
Jun 24, 2018, 08:46 AM UTC

Affected components

WebsiteViewerAPI

Update timeline

  1. investigating Jun 24, 2018, 08:46 AM UTC

    Our engineering team is investigating issues related to viewing files on our 'Viewer' pages as well as file upload issues ("Internal server error'" message in desktop client). We should have an update to this incident soon.

  2. investigating Jun 24, 2018, 08:46 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 24, 2018, 09:31 AM UTC

    Our engineering team have resolved the API and Viewer issues.