Ziflow incident

Problems logging in to Ziflow

Critical Resolved View vendor source →

Ziflow experienced a critical incident on March 11, 2020 affecting Dashboard and Public API, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 11, 2020, 02:19 PM UTC
Resolved
Mar 11, 2020, 04:43 PM UTC
Duration
2h 23m
Detected by Pingoru
Mar 11, 2020, 02:19 PM UTC

Affected components

DashboardPublic API

Update timeline

  1. investigating Mar 11, 2020, 02:19 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 11, 2020, 02:36 PM UTC

    We are continuing to investigate the issue. Apologies for the inconvenience.

  3. investigating Mar 11, 2020, 02:47 PM UTC

    We are working on finding the root cause and have contacted our provider to assist with the current issue.

  4. identified Mar 11, 2020, 03:17 PM UTC

    We are deploying a workaround for the issue. It should be live in the next few minutes.

  5. monitoring Mar 11, 2020, 03:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. identified Mar 11, 2020, 03:43 PM UTC

    We're working on another fix for this issue.

  7. monitoring Mar 11, 2020, 04:12 PM UTC

    The second deployment has been made and we're monitoring the error rate.

  8. resolved Mar 11, 2020, 04:43 PM UTC

    This incident has been resolved.