Ziflow incident

Proofs list and proof viewer intermittent issues

Critical Resolved View vendor source →

Ziflow experienced a critical incident on April 13, 2020 affecting Dashboard and Proof Processing, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2020, 09:12 PM UTC
Resolved
Apr 14, 2020, 01:46 AM UTC
Duration
4h 33m
Detected by Pingoru
Apr 13, 2020, 09:12 PM UTC

Affected components

DashboardProof Processing

Update timeline

  1. investigating Apr 13, 2020, 09:12 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 13, 2020, 09:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 13, 2020, 09:25 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Apr 13, 2020, 10:03 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 13, 2020, 10:31 PM UTC

    The team are investigating the root cause for this issue. We are deploying another update to the platform to isolate the error.

  6. identified Apr 13, 2020, 11:29 PM UTC

    We apologize for the extended period of issues related to our proofing service. The team is working as quickly as possible to get a fix in place for this.

  7. identified Apr 14, 2020, 12:37 AM UTC

    The team are continuing to investigate the root cause of the issue and working with our hosting provider to resolve the problem. Thank you for your patience.

  8. monitoring Apr 14, 2020, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Apr 14, 2020, 01:46 AM UTC

    This incident has been resolved.