Ziflow incident

Proofs list and viewer timeouts

Critical Resolved View vendor source →

Ziflow experienced a critical incident on April 16, 2021 affecting Dashboard and Public API, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2021, 01:29 PM UTC
Resolved
Apr 16, 2021, 02:54 PM UTC
Duration
1h 24m
Detected by Pingoru
Apr 16, 2021, 01:29 PM UTC

Affected components

DashboardPublic API

Update timeline

  1. identified Apr 16, 2021, 01:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Apr 16, 2021, 01:37 PM UTC

    We have identified an issue with AWS ElasticSearch which is required to retrieve proof data. Our engineering team is working with AWS to resolve this as quickly as possible.

  3. monitoring Apr 16, 2021, 02:14 PM UTC

    We are working with AWS to fix the recurring issue with ElasticSearch

  4. resolved Apr 16, 2021, 02:54 PM UTC

    We will keep working with AWS on this issue and will send an update as soon as we have one.