Ziflow experienced a major incident on April 20, 2021 affecting Dashboard, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2021, 03:56 PM UTC
Our identity provider Auth0 is currently experiencing issues and can cause issues trying to log in to Ziflow: https://status.auth0.com/incidents/zvjzyc7912g5?u=v0zzz6jxvbv7 Reviewing proofs and any users logged in will be unaffected.
- identified Apr 20, 2021, 04:07 PM UTC
Update from Auth0: "Investigating Our Engineers and on-call teams continue to investigate this set of issues."
- identified Apr 20, 2021, 05:04 PM UTC
Auth0 are still working on the issue.
- identified Apr 20, 2021, 06:47 PM UTC
The latest update from Auth0: "Update - We continue to look into the root cause of this particular issue. Our Engineers are taking this as an all hands on deck situation." Our engineering team is discussing solutions going forward to reduce the impact of this issue occurring in the future.
- monitoring Apr 20, 2021, 08:10 PM UTC
Auth0 has recovered their service and users are able to log in again.
- resolved Apr 20, 2021, 09:43 PM UTC
This incident has been resolved.