Ziflow incident

"Login unsuccessful" error

Major Resolved View vendor source →

Ziflow experienced a major incident on March 13, 2023 affecting Dashboard, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2023, 04:00 PM UTC
Resolved
Mar 13, 2023, 04:40 PM UTC
Duration
39m
Detected by Pingoru
Mar 13, 2023, 04:00 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Mar 13, 2023, 04:00 PM UTC

    We apologize for the inconvenience, but our authentication provider, Auth0 / Okta, is currently experiencing technical issues. As a result, some users may encounter the message "Login unsuccessful" when attempting to log in. We want to assure you that we have already raised a priority ticket with their team, who are actively working to resolve the issue. We appreciate your patience and understanding while we work to get this resolved as quickly as possible.

  2. monitoring Mar 13, 2023, 04:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2023, 04:40 PM UTC

    This incident has been resolved.