Zid experienced a critical incident on September 18, 2022 affecting Third party services, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Third party services
Update timeline
- investigating Sep 18, 2022, 01:11 PM UTC
We are in contact with Aramex to ensure we provide the details of the issue and expected resolution time
- investigating Sep 18, 2022, 01:11 PM UTC
Aramex is experiencing a global issue and merchant's might have some issues in changing order statutes. The issue started at 10am today and they are working to resolve it.
- investigating Sep 18, 2022, 02:53 PM UTC
The issue is aparently fix from Aramex however, we are studying and reviewing all data to ensure this is fixed before we confirm.
- resolved Sep 18, 2022, 03:41 PM UTC
The issue was reported to be solved by Aramex.