Zid incident

Service Interruption - 103 minutes - 14-Mar-2023 8:26pm to 10:13pm KSA time

Critical Resolved View vendor source →

Zid experienced a critical incident on March 15, 2023, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2023, 06:48 AM UTC
Resolved
Mar 14, 2023, 05:30 PM UTC
Duration
—
Detected by Pingoru
Mar 15, 2023, 06:48 AM UTC

Update timeline

  1. resolved Mar 15, 2023, 06:48 AM UTC

    The issue started at 8:26pm Saudi Time and lasted for 103 minutes. The issue was due to a failover of our main database that got into a loop and never restarted. The issue got escalated at 8:45pm to the executive support as high incident to AWS. They started to support us at 9:03pm and the problem got resolved at 10:13pm Saudi Time. We are now working in getting the right post mortem report from AWS (Amazon Cloud) and understand the steps moving forward. The platform is stable and we will continue working to ensure we add more preventive controls.