Zid experienced a critical incident on April 9, 2023 affecting Stores and Merchant Dashboards, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2023, 07:27 PM UTC
We are currently investigating a full-service interruption. The service interruption started at 9:35pm Saudi Time and was recovered at 9:39pm, however we had a second outage registered at 10:03pm and recoevered at 10:11pm. A total outaage of 11 minutes was registered.
- investigating Apr 09, 2023, 07:27 PM UTC
The issue has been identified and resolved.
- resolved Apr 09, 2023, 07:29 PM UTC
The issue has been resolved. It was registered to be an attack coming from Russia that was contained. The attack was not targeting data and there has been no bridge of data, however, affected the services for a total of 4 minutes. The second outage was a needed one to recover our database and ensure future stability of the platform. We apologies for the incoveniencies and we continue to work on ensuring the platform stability today and in the future.