Zephyr Scale incident

Projects are not loaded for some instances

Major Resolved View vendor source →

Zephyr Scale experienced a major incident on September 23, 2020 affecting Zephyr Cloud (US), lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2020, 01:25 PM UTC
Resolved
Sep 23, 2020, 01:52 PM UTC
Duration
26m
Detected by Pingoru
Sep 23, 2020, 01:25 PM UTC

Affected components

Zephyr Cloud (US)

Update timeline

  1. investigating Sep 23, 2020, 01:25 PM UTC

    An incident in Jira Cloud is affecting TM4J Cloud and some customers are not able to access test cases of their projects. We are working with Atlassian to help them fix this issue with high priority.

  2. resolved Sep 23, 2020, 01:52 PM UTC

    This incident has been resolved by Atlassian and TM4J is back to normal now.

  3. postmortem Sep 23, 2020, 01:52 PM UTC

    An unexpected change from the Atlassian side caused TM4J not to load test cases for the selected project. The problem was related to a change on the parameters TM4J receives indicating the ID of the selected project, which is the main information for TM4J to load the correct information in the UI.